Electronic Express in Brentwood, TN Closed now

Reviews about Electronic Express

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  April 28, 2020, by Palmira Hernandez
  What an ABSOLUTE NIGHTMARE!!! BY FAR the worst retail experience EVER. I purchased a "Manager's Special" Acer desktop computer. They had three left, and I was told they were all "Open Box" items, hence the "Manager's Special" price. This is where the old cliche, "If it's too good to be true, it probably is," kicks in. I was told they were all "NEW" units that were either store demos, or computers opened at the store for inspection. I asked specifically if any of the units were returned by customers, and two different sales people told me they were not. Additionally, most big box retailers like Electronic Express that offer nationwide warranties, don't allow computers returned by customers to be sold as "New." When one is returned, they are sold as "refurbished" at heavily discounted prices, simply because the hard drives are completely erased and reinstalled to avoid spreading computer viruses. I trusted what they told me, purchased one and took it home. I made the switch at my office two days later. I connected everything, powered it up, and immediately got error messages that said there was nothing on the hard drive. In other words, the hard drive had been erased and whoever erased it "FORGOT" to reinstall Windows 10 and all other software that was on it. That means I was sold a computer that had been returned, which I was assured by two sales people was not the case. I will NEVER visit an Electronic Express store again. Their sales people are all paid via commission, so they'll tell you anything to fatten their paycheck. I returned the unit, and after a heated exchange with a manager FINALLY got my money back. They wanted me to try another one, but I refused. Buying here was a complete waste of my time, and I will never do it again. And you can bet I will tell everyone that wants to listen what happened. And retailers are wondering where all their customers are going? Experiences like the one above are a huge part of the problem. Good riddance!